Returns & Exchange
Exchanges
- To exchange to a different size of the same item, kindly submit your request in the link above and choose your preferred size.
- To exchange to a different product, please contact us for exchanges at contact@emvyofficial.com and we will facilitate the exchange.
Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unaltered, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Sale or discounted items are not eligible for returns.
Kindly note that shipping charges, if any, cannot be refunded.
Kindly note that shipping charges, if any, cannot be refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unaltered, undamaged or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All postal fees, customs duties and taxes for returns are to be paid by the customer.
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To start a return, please submit your request in the link above. We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any other enquiries at contact@emvyofficial.com
You can always contact us for any other enquiries at contact@emvyofficial.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.